At Kusanaa, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your artwork, we offer a hassle-free return and refund policy.
1. Return Eligibility
1.1. To be eligible for a return, the artwork must be in its original condition and packaging, and you must notify us of your intention to return the artwork within 3 days of receiving it.
1.2. Returns will only be accepted for artworks that are damaged upon arrival, defective, or significantly different from the description provided on our website.
2. Return Process
2.1. To initiate a return, please contact us at [insert contact information] within 3 days of receiving the artwork to notify us of your intention to return it. Please provide your order number and a brief explanation of the reason for the return.
2.2. Once your return request is approved, we will provide you with instructions on how to return the artwork to us. For local returns (within Kenya), we will cover the return shipping costs. For international returns, the buyer is responsible for covering the return shipping costs.
3. Refund Process
3.1. After we receive the returned artwork and verify its eligibility for a refund, we will process your refund within 5 business days. Refunds will be issued in the original form of payment used for the purchase.
3.2. Please note that shipping and handling fees are non-refundable, and any customs duties or taxes paid on international orders are the responsibility of the buyer.
4. Contact Us
If you have any questions or concerns about our return and refund policy, or if you need assistance with the return process, please don't hesitate to contact us. Our customer support team is here to help you with any inquiries you may have.
