At Kusanaa, we aim to provide efficient and reliable shipping services to ensure your purchases reach you promptly.
1. Order Confirmation
Upon placing an order on our website, a member of our team will contact you via phone to confirm your order details and shipping information. This confirmation call is to ensure accuracy and provide you with an opportunity to ask any questions about your order.
2. Processing Time
Orders will be processed and dispatched within 3 business days of order confirmation. We strive to ship your order as quickly as possible while maintaining the highest standards of quality and accuracy.
3. Domestic Shipping (Within Kenya)
For deliveries within Kenya, we use a local courier service to ensure fast and reliable shipping. Most deliveries within Kenya typically take 1 day and a maximum of 2 days to reach their destination. You can expect your order to arrive promptly after dispatch.
4. International Shipping
For international orders, we will communicate with you to determine the most convenient shipping method based on your location and preferences. Our team will work closely with you to arrange for the best shipping solution to ensure your order reaches you in a timely manner.
5. Shipping Costs
Shipping costs will be calculated at checkout based on the destination of your order and the shipping method chosen. We strive to offer competitive shipping rates while ensuring the safe and timely delivery of your purchases.
6. Order Tracking
For orders within Nairobi, we shall provide you with the name and telephone number of the courier who has been dispatched to you and the estimated time of his arrival.
For international and some orders outside of Nairobi, once your order has been dispatched, you will receive a tracking number via email to track the status of your shipment. You can use this tracking number to monitor the progress of your delivery and estimate the expected delivery date.
7. Contact Us
If you have any questions or concerns about our shipping policy or the delivery of your order, please don't hesitate to contact us at [insert contact information]. Our customer support team is here to assist you and ensure a smooth shipping experience.
